Starting in March, CyberianSoft will conduct series of seminars covering various aspects of IT Strategies that can be employed by businesses of various sizes.

The first seminar, "Benefits of Mobile Computing", will be useful for business owners and top managers of the companies with field force or dispatch teams as part of their operations.

The number of attendees is limited to 5 people, thus if you are interested in attending, please call us at (949) 480-1021 to ensure space availability. The date and time of the event will be set with all participants’ availability in mind.

This week CyberianSoft will deploy 2nd phase of wireless technology solution for one of the leading providers of services for car dealerships in Southern California. The solution features mobile application for field force, as well as business intelligence and data mining functionality. It is designed to help top management make faster and better informed business decisions. We invite you to learn more about field services and mobile technologies by reading the articles featured in this newsletter.

In this issue we focus on Field Services
Today’s work force is increasingly on the move. AMR Research estimates 35% of all workers are currently mobile, and their numbers are rapidly rising. IDC predicts 66% of the work force will be mobile by December 2006, and approximately three quarters of U.S. organizations have adopted wireless technologies by mid 2005. Organizations must now be prepared to support "anytime, anywhere" computing.

Mobile organizations can be more competitive, more collaborative, and more agile - not just keeping pace with the competition, but moving a step ahead. According to Gartner, 80% of key business processes will involve the exchange of information among mobile workers. This type of agility requires that information flows both ways - management needs insight into field operations, while mobile workers need access to up-to-date data and applications.

Mobilize Your Revenue Stream with Confidence Using Workforce Automation
On-demand webcast by Microsoft Corporation.
This webcast is recommended for Technology Decision Makers.
Some organizations get as much as 80% of their revenue from field initiated or completed work, yet they rely on old DOS-based technologies or paper-based processes for realizing that revenue. The uncertainty associated with mobile technologies has caused many organizations to keep things status quo. However, now is the time to make a move. Learn how to take calculated, intelligent, and proven steps toward mobilizing your revenue stream, while reducing your risk. By strategically infusing mobile workforce solutions into specific areas of your operations, you will go well beyond maintaining a competitive advantage and start to conquer new market share.

Taking Field Service Applications into the Field
By Beth Ellyn Rosenthal
In the world of service, value is often perceived - if not generated - in the field. The technician at a customer site is a critical point of contact between a service company and its customers. During a call, the service company can earn the customer's respect and further a long-term relationship, or potentially discredit the company and damage the relationship. To be fair, one service call isn't usually the difference between a happy customer and a dissatisfied one, but a series of these interactions helps to determine the view that the customer has of its service provider. Despite everything that goes on behind the scenes to prevent service problems from occurring in the first place, and without regard to the office and depot functions, a customer's perception of value still comes primarily from the perception of the field personnel.

The Mobile Imperative
By Jack E. Gold
Most organizations now realize that their employees will increasingly be working outside of their brick and mortar buildings, and will need to be enabled with corporate back office and productivity applications no matter where the user may be located. This requires companies to become "mobilized". Indeed, mobile and wireless deployment is being consistently placed within the top 5 initiatives of the next 3 years in surveys of business executives. Yet despite this high level of visibility, many challenges exist in defining, building and deploying mobile solutions, and understanding which workers should be enabled with such capability.

In this issue we focus on Mobile Technologies.
Mobile working - that is, the act of getting the job done while away from the primary workplace - has been a growing trend in corporations. The case for extending enterprise applications to mobile workers at the point of activity is compelling for many businesses. Mobile computing solutions can generate substantial cost savings and competitive advantages, in addition to increasing the ROI of existing systems. Achieving this ROI often involves creating critical applications in a short time with minimal new IT resources. Mobile technologies are fundamentally transforming the way business is conducted. From how workers communicate and stay current, to the company’s ability to push the most up-to-date data into the hands of those in the field who can do the most with it, mobile solutions are offering companies the ability to create a new freedom and flexibility for their corporate operations.

Mobile Devices in Enterprise
By Microsoft Corporation
Automating Paper-Based Processes
By iAnywhere
"From these two white papers provided by mobile technologies leaders - Microsoft and Sybase, you can learn how mobile solutions can help your business. Included are overviews of the range of devices and of platform strategy, the impact on IT resources, and factors to consider regarding connectivity. Both Microsoft and Sybase provide software and services to help mobile workers overcome the physical, cultural, and technological barriers that often limit productivity. In business, these services enable people to seamlessly access their information any time, anywhere. In addition to increasing productivity, they improve information flow thus increasing customer satisfaction while reducing an organization's operational costs."

Mobile Devices in Enterprise
Source: iAnywhere Solutions (subsidiary of Sybase, Inc.)
"In this white paper, provided by Microsoft’s competitor in the field of mobile solutions, you can learn the Sybase’s view on role of mobile technologies"

Eight Steps to Going Mobile
Source: Intermec Technologies Corporation
"More and more companies are automating their mobile workforce. They want workers in the field to have access to corporate databases and applications such as customer relationship management (CRM) software, as well as the ability to update customer records wherever the work occurs. Choosing the system that is right for your requirements requires that you find a balance between need and cost. And finding the right supplier with a wide variety of experience and products is essential to your success in taking your workforce mobile. Download this guide to take you through a step-by-step approach to mobile implementation."

New Phones, Services Shown at 3GSM Trade Show
By Laurence Frost
"At the 3GSM mobile phone congress in Spain, Microsoft also trumpeted deals with operators including Vodafone Group to market its Direct Push e-mail technology -- designed to undercut and displace Research in Motion's BlackBerry -- and announced that it had acquired MotionBridge, a company specialized in search"