|
|
|
|
 |
 |
|
Project |
Dynamic Auto
|
|
Company |
Dynamic Auto
|
|
Company URL |
|
|
Industries |
|
Field Service
|
|
Technologies |
|
.NET
,
Business Intelligence
,
Mobile Devices
|
|
Company Profile
|
Dynamic Auto Images, a privately held company, is headquartered in Southern California. Automobile dealerships outsource their service department needs to the company. They service over major auto dealers in Southern California.
|
|
Business Challenge
|
The company was having billing errors, redundant, time consuming manual data entry and stacks of paper were slowing down the company. Other challenges included managing their human resources. Management wanted a better handle on productivity and their reporting system was not adequate. The company was gearing up to open more locations, but they had to halt all plans because their existing infrastructure was not conducive to growing the company.
|
|
Solution
|
With the help of CyberianSoft Field Services the company was able to implement a system which incorporation handheld sturdy mobile devices, mobile platform software and bar code scanners. This solution eliminated double billing, increased productivity and helped achieve end-to-end visibility and real-time control.
|
|
Benefits
|
The company’s Customer Service is greatly enhanced because they eliminated duplicate billing. Productivity was increased. Management thought that that the handheld devices might be too sensitive because of the wear and tear, but that objection quickly dissipated. The field work force quickly adapted to the technology.
- Increased efficiency rate of 99.7%
- Productivity was increased
- Improved data accuracy
- Turned downtime into uptime
- Work force quickly adapted to the technology.
- Delivery of the right data at the right time
- Improved overall customer satisfaction
|
|
Tools & Technologies
|
- Mobile Devices
- .NET
- Data Analytics
- Business Intelligence
- SQL Server
- Barcode, RFID
|
|
|
|
|
|